Legal
Terms & Conditions
Last updated: 9 September 2026
These Terms & Conditions govern your use of the Raylec Logistics website and the submission of enquiries, contact details and other information to Raylec Logistics Limited.
By using this website or submitting information through one of our website forms, QR contact forms or other digital services, you agree to these Terms & Conditions.
1. About Raylec Logistics
This website is operated by Raylec Logistics Limited (“Raylec”, “we”, “us” or “our”).
Our current registered company information and contact details are shown in the footer of this website and on our Contact page.
2. Use of this website
You may use this website for lawful business and informational purposes.
You must not:
- use the website for any unlawful or fraudulent purpose;
- attempt to interfere with the operation or security of the website;
- submit false, misleading or deliberately inaccurate information;
- misuse our forms, communications systems or contact details; or
- copy or reproduce website content except where permitted by law.
3. Enquiries and contact forms
Information submitted through our website, QR codes, contact forms, telephone enquiries or email is treated as an enquiry unless we expressly confirm otherwise.
Submission of an enquiry does not create a binding contract between you and Raylec Logistics Limited.
We may contact you using the information you provide in order to respond to your enquiry, prepare a quotation, discuss logistics requirements, provide service-related information or otherwise deal with your request.
4. Quotations and bookings
Any quotation provided by Raylec is subject to confirmation and may depend on factors including availability, collection and delivery requirements, shipment details, timings, carrier availability, equipment requirements and information provided by the customer.
Unless expressly stated otherwise, a quotation does not itself constitute a confirmed booking or binding contract.
A booking or service becomes confirmed only when Raylec has expressly accepted the instruction and any applicable commercial or trading terms have been agreed.
Specific transport, freight forwarding, exhibition logistics, carriage or related services may be subject to additional terms and conditions which will be communicated separately where applicable.
5. Accuracy of information
We aim to keep the information on this website accurate and up to date. However, website content is provided for general information and may change from time to time.
You should not rely solely on website information for a time-critical shipment, booking, regulatory requirement, customs requirement or other operational decision. Please contact Raylec directly where confirmation is required.
6. Communications by email, telephone and SMS
Where you provide your contact details, Raylec may use them to respond to your enquiry and provide relevant service-related communications.
Where you separately consent to marketing communications, we may also send occasional information about Raylec services, news or offers.
Marketing consent is optional and may be withdrawn at any time.
SMS recipients may reply STOP where applicable to opt out of further marketing text messages.
Our handling of personal information is explained in our Privacy Policy.
7. Privacy and cookies
We process personal information in accordance with our Privacy Policy.
Information about cookies and similar technologies is available in our Cookie Policy.
8. Intellectual property
Unless otherwise stated, the content, branding, logos, text, graphics and other material displayed on this website are owned by or licensed to Raylec Logistics Limited.
You may view and use website content for legitimate personal or business reference, but you must not reproduce, republish, distribute or commercially exploit our content without prior permission where permission is legally required.
9. External websites
This website may contain links to third-party websites or services.
Raylec is not responsible for the content, availability, security or privacy practices of third-party websites and the inclusion of a link does not necessarily constitute an endorsement.
10. Availability of the website
We aim to keep the Raylec website available and functioning correctly, but we do not guarantee that it will always be uninterrupted, error-free or continuously available.
We may update, change, suspend or withdraw parts of the website where reasonably necessary.
11. Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, Raylec Logistics Limited will not be responsible for losses arising solely from reliance on general website information where specific confirmation should reasonably have been obtained from us.
Separate liability provisions may apply to transport, freight forwarding, logistics or other contracted services and will be governed by the terms applicable to the relevant booking or service.
12. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our website, services, systems, legal requirements or business operations.
The latest version will always be published on this page together with the date it was last updated.
13. Governing law
These website Terms & Conditions are governed by the laws of England and Wales.
Any dispute relating specifically to the use of this website will be subject to the jurisdiction of the courts of England and Wales, except where applicable law provides otherwise.
14. Contact us
If you have any questions about these Terms & Conditions, please contact Raylec Logistics Limited on +44 (0)330 030 3456, by email at contact@rayleclogistics.com or using the contact form on our Contact page.